Job Opening

Reference Desk Assistant Part-time

Job purpose
The purpose of the Reference Desk Assistant position is to provide all forms of assistance to library patrons at the second floor service desk and to refer patrons to a full-time staff member when unable to provide needed assistance.

Duties and responsibilities
Answer reference questions
Assist patrons with the library catalog and how to log on to public computers
Provide technical assistance to patrons using a public PC, personal laptop, tablet or phone per library policy
Answer questions and provide assistance with WI Digital Library and any specialized online resources (i.e. BadgerLink, Overdrive, Flipster)
Provide assistance in finding a book or other item on the shelf
Answer “do you have this book, DVD, etc” questions
Help make copies, scan to email, send faxes, and use the microfilm reader
Schedule meeting rooms
Open meeting rooms/check after user is finished
Monitor patron behavior on the second floor; intervene per policy when necessary
Other duties as assigned

High school diploma
General office skills
Demonstrated computer skills and knowledge of the Internet
Prior library experience highly desirable
Prior experience working with people of all ages/abilities desirable
Excellent communication skills
Demonstration/teaching experience desirable
Familiarity with word processing, spreadsheet and presentation software (Microsoft Office)
Familiarity with web-based email
Basic computer/software troubleshooting skills
Task prioritization skills

Working Conditions
This position includes evening and weekend hours. Individuals will interact with a broad range of members of the community.
Regular work hours with possible authorized flexibility.

Physical requirements
The work includes some physically challenging tasks such as moving furniture and locating and obtaining materials of a wide variety of sizes and shapes throughout the library. Walking and standing for extended periods, and carrying materials between places where they are stored and places where they are used can be expected.

This position reports to Assistant Library Director

To Apply
Please send a resume, cover letter and completed City of Fort Atkinson application to The position will remain open until filled.